Archive for November, 2012

NAB – More Give, Less Take (of Honest Reviews)

November 06th, 2012 | Category: review

So recently my NAB account popped up a little option to “review” my account and put it on the website. I was invited to review my “NAB Classic Banking” account but I got an email back saying that it was rejected for the following reasons:

  • Your review contained a reference to a customer service interaction that is not specifically related to the NAB product under review.
  • Your review contained content that was inappropriate or unrelated to the product or service you reviewed.

They have a whole heap of review guidelines so I figure if that’s the reasons it’s not been published the other reasons are likely not why they’re not going to publish it.

So I figure if NAB won’t publish it, I’ll publish it myself for the world to see and make up their own mind. Perhaps “customer service” isn’t something they feel is related to their product. Or perhaps reviewing the internet banking bundled with their product wasn’t what they were expecting and wish to exclude internet banking as a product that isn’t a part of the product they offer. Confusing! Onwards to the review!
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