Archive for August, 2011

A tale of two experiences: Dealing with Telstra customer support

August 05th, 2011 | Category: australia,technology,thoughts

Once upon a time I was a happy Telstra customer. I had switched to Telstra from Optus after the release of the iPhone4 having realised that I was paying Optus the same amount of money as Telstra was charging to effectively get the same level of service, perhaps even a little less from Optus than what Telstra offered.
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