It sounds like a line that you get given when you probably don’t have a chance at what ever it is. But it is the sort of line I would have liked to have seen from the insurers this evening. Almost every insurer said “I’m sorry, we can’t insure you over the phone” to my online quote and encouraged me to call them. What I would like to see is a call back facility. Suncorp in particular has a 24 hour phone line I can ring so why not ask me what my phone number is and offer to call me in the next 10 minutes based on their call centre load. In fact if I’m going to call them now then that is the same thing! Depressing!